Shipping Policy

1. Shipping Destinations

We currently ship to the following countries:

Australia, Canada, Egypt, France, Germany, Ghana, Italy, Ivory Coast, Japan, Kenya, Netherlands, Nigeria, Saudi Arabia, Senegal, South Africa, Spain, Togo, United Arab Emirates, United Kingdom, United States

If your country isn't listed, please contact us and we'll do our best to accommodate your order.

2. Order Processing Times

• Local orders (within Ghana): processed immediately and shipped the next business day.
• International orders: processed within 1–3 business days after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

3. Delivery Times

• Ghana (within and outside Accra): delivery within 2–3 business days after shipping.
• International: delivery takes approximately 7 business days after shipping.

Delivery times are estimates and may vary due to customs clearance, weather, or courier delays beyond our control.

4. Shipping Costs

Shipping is calculated automatically at checkout, based on DHL's rates:

• Within Ghana — a flat rate depending on your delivery zone (within Accra or outside Accra).
• International — calculated from your country and your order's total weight.

Your exact shipping cost is always shown at checkout before you complete your purchase.

5. Tracking Your Order

You can check your order's status at any time on the Track My Order page, using your order reference and the email you used at checkout. We'll also email you as your order moves from received to processing, packed, dispatched, and delivered.

6. Lost or Delayed Packages

We take full responsibility for your order while it is in transit. If your package is lost or significantly delayed, we will investigate with the courier and, depending on the outcome, either reship your order or issue a full refund or store credit. We're committed to resolving shipping issues fairly and promptly — please contact us if this happens to you.

7. Address Requirements

We require physical street addresses for all deliveries. We do not ship to P.O. Boxes or military (APO/FPO) addresses.

Please make sure your billing and shipping addresses are accurate and complete at checkout — we're not responsible for orders delivered to incorrect or incomplete addresses provided by the customer.

8. Customs, Duties, and Taxes

For international orders, customs fees, import duties, or taxes may apply upon arrival in your country. These charges are the customer's responsibility and aren't included in our shipping fees. We recommend checking with your local customs office before placing your order.

9. Order Changes and Cancellations

If you need to change or cancel your order, please contact us within 24 hours of placing it. Once an order has been processed or shipped, we're unable to make changes or cancel it.

10. Contact Us

If you have any questions about our shipping policy, please reach out to us:

Email: info@afbgoldencosmetics.com
Phone: +233 24 679 9507
Address: Oyarifa, Greater Accra Region, Ghana

11. Changes to This Policy

We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page with an updated date.