Refund Policy

1. Returns Period

You have 14 days from the date you receive your order to request a return or refund.

2. Eligibility for Returns

To be eligible for a return, items must be:

• Unused and unopened
• In the original packaging
• Without any defects (unless the return is due to a defect or damage)

We do not accept returns due to "change of mind" (e.g., not liking the scent, color, or texture). Please choose carefully before purchasing.

3. Damaged or Defective Items

If your item arrives damaged or defective, please follow these steps:

1. Contact us within 7 days of receiving your order.
2. Provide clear photo proof showing the damage or defect.
3. We will conduct a 7-day investigation to review your claim.
4. Once the investigation is complete, we will either issue a full refund or send a replacement item (depending on stock availability and the nature of the issue).

4. Return Shipping Costs

Return shipping costs depend on the situation:

• If the return is due to a defective or damaged item (approved after investigation), we will cover the return shipping costs.
• If the return is for any other reason (though we do not accept change-of-mind returns), the customer is responsible for return shipping costs.

5. How Refunds Are Issued

Once your return is approved, refunds will be issued through the same payment method used at checkout.

Please allow 5–10 business days for the refund to reflect in your account, depending on your bank or payment provider.

6. Exceptions

Due to hygiene and safety reasons, we cannot accept returns on:

• Any item that has been opened, used, or tampered with
• Items returned beyond the 14-day window
• Items without original packaging

7. How to Contact Us

To initiate a return or ask any questions about this policy, please contact us at:

Email: info@afbgoldencosmetics.com
Phone: +233 24 679 9507
Address: Oyarifa, Greater Accra Region, Ghana

8. Changes to This Policy

We reserve the right to update or modify this refund policy at any time. Any changes will be posted on this page with an updated date.