Frequently Asked Questions
Can't find what you're looking for? Reach out and we'll help directly.
How do I track my order?
Head to the Track My Order page and enter your order reference and the email you used at checkout to see the latest status.
What payment methods do you accept?
We accept card and mobile money payments through a secure third-party payment provider, processed at checkout.
Do you ship outside Ghana?
Yes — we ship to a number of countries across West Africa, the rest of Africa, Europe, the US, Canada, and Asia/the Middle East. Shipping cost is calculated automatically at checkout based on your country and order weight.
Can I leave a review for a product?
Once your order is marked delivered, we'll email you a link to leave a review for each product you ordered.
How do I get help with an order?
Visit Support and choose "Get Help with Your Order" to verify your order and chat with our team, or send a general inquiry if it's not order-related.